COLLECTIONS
Right in the heart of Orchard Road, Luxe Maison nestles in The Centrepoint. Conveniently located on Level 1 of this iconic shopping mall, we are hard to miss akin to a statement of true style and fashion. When you step into Luxe Maison, you are transported into a world of treasures and gems that can only be found in the iconic orange box.
The love of the Birkin was the impetus behind our being. Timeless elegance, an influential affluence and a symbol of desire – the Birkin is more than just an accessory. It is a darling on the palate of true connoisseurs of style and luxury. No one forgets their first Birkin.
Our love for the Birkin is synonymous with our affection for everything Hermès. This imitable love transcended from merely savoring our personal collection within the confines of our home to the founding of Luxe Maison. It is here that we are able to share our immense fondness for flair and opulence with aficionados of luxury like you.
Upon entering our store at The Centrepoint, the eyes will feast in delight on our extensive Hermès collection as the appetite to indulge becomes alluring. The invitation to leave with a memento will seem impossible to resist. Such is the confidence we have in what lies in store for it stems from that, which only a true understanding of what is much desired and yearned for brings.
Our track record, solid foundation in understanding the true meaning of luxury and zero tolerance for anything that compromises originality and quality are the backbone that enables us to deliver on our promise. Our extensive clientele and equally expansive network of sources is a testimony to the trust that many have placed on us.
It is both reassuring and encouraging to see a smile on the faces of our customers each time they step into our store and find what they are looking for. It’s akin to having one’s dream come true and this is the catalyst for us to keep doing what we do, to maintain the standard and make improvements in areas that can be further improved on. You, our customers, are who makes what we are. On our part and among others, we will always ensure that the quality and standard of products and service we provide are identical.
We provide safeguards such as in ensuring that each item has undergone a stringent check for authenticity and quality before we make them available. Integrity is a principle that should never be marred.
WHY PEOPLE LOVES US?
Self-confidence and belief comes from within. At times, they need a little coaxing and this can come in many forms. Owning a luxury item transcends beyond mere aesthetic. It is often a symbol of success, that one has achieved a part of a bigger dream. It gives confidence and with it, nothing seems impossible.
Today’s women know what they want. They are more independent, poised and confident. They are able to overcome challenges that once upon a time may have seemed too overwhelming. To encapsulate these into something tangible is near impossible but an item of unparalleled craftsmanship, originality and class like the Birkin resonates these remarkable achievements and is arguably a perfect companion, more than just an accessory.
An item as such is also timeless. It is an investment that appreciates over time and a heirloom that should be passed to the generations that will come after. It may have its own story but on the inside, it carries yours along with other dreams and aspirations that you may have.
Luxury is more than just about affluence and opulence. It is a lifestyle that endures through time and the name Hermès is synonymous with everything luxurious. As aficionados of the finer things in life, we speak the same language. Quality, integrity and authenticity are at the top of the list when it comes to true style.
These attributes are equally important when it comes to personality. We at Luxe Maison are made up of unique individuals yet with the same characteristics and goals, to provide not only items of quality but also a distinctive standard of service and care. We do all these and more because true luxury and style should never be compromised.
Providing a level of service that is on par with quality of products being sold is not an easy feat for some but we are passionate about what we do. This passion is prevalent and evident in everything that we do. That is our promise to you.
Have questions? We’re here to help
How can I see all of your merchandise online?
Head to our Instagram to view our new arrivals. Do take note that considering they are highly-prized and highly sought-after, our inventory is fluid. We highly recommend that you contact us to check on their availability via +65 6970 5575 or +65 8382 1288 (WhatsApp), DM us online or drop by our boutique. We are at The Centrepoint in the heart of Orchard Road, Singapore’s prime shopping district. We are located beside Starbucks on Level 1 (#01-43/44/45/46) and are open 7 days a week from 11:30am – 8:30pm.
Do you source specific items?
We retail many different Hermès products and carry many product categories. Although we are Singapore’s Hermès Reseller, we also source items from other designers and brands aside from Hermès. Items that we source for include jewellery and watches. If you are looking for a specific Hermès product or other luxury brand products, please email us with photos, and we will assist you.
Are Luxe Maison’s Hermès and other luxury goods new or pre-loved?
All the retailed products are either new or pre-owned merchandise, but all of the items are in good condition
Are Luxe Maison’s Hermès and other luxury products authentic?
We are careful, meticulous and strict with our evaluation. As such, we only go to trustworthy sources. All items are thoroughly vetted and inspected to ensure authenticity and quality. We have a reputation to upkeep, and we put in the effort to ensure that integrity is present in every step of the process. We do not condone and have a zero-tolerance policy towards counterfeit products, because we are luxury consumers too.
Do you purchase or consign?
We accept consignment. The quoted price will be based on the item’s rarity and demand. Rest assured that the price quoted will also reflect the fair market resale value. Do contact us if you have any inquiries or special requests.
How do I consign my Hermès and other luxury products with Luxe Maison, Singapore’s Hermès Reseller?
If you are looking to consign your Hermès leather goods or other luxury brand products, please contact us with photos and a clear description of the item. Our customers can vouch for our reliability, ethics and trustworthiness because we take immense pride in what we do. Once your luxury product has passed our rigorous authenticating assessment, we ensure optimum care will be given to them, including wearing gloves in handling each of the items on retail.
Why Can't I Find The Item In The Store I Saw On Your Instagram/Facebook?
We carry a unique collection in our store, and we highly recommend you to check our website or Instagram regularly for updates. If you cannot find the item you saw online in our store, the items may already be reserved or purchased. If you are looking for a specific product, please feel free to let us know, and we can source it for you.
Are All Your Product Authentic?
As Singapore’s Hermès Reseller, you can be assured of the authenticity of every purchase made with us. This applies to all brand names that we carry as all of our items in the boutique goes through a stringent authentication process and in-house quality assessment.
Our zero-tolerance towards counterfeits and profound understanding of true luxury is the foundation of Luxe Maison. Everyone at Luxe Maison are Hermès and luxury aficionados. The team is highly skilled in authentication matters given our years of experience and passion for what we do. Your reassurance is our assurance.
For International Customer?
All products are fully insured. The customer shall bear all shipping, insurance, duties and taxes costs and fees involved. As integrity is a key component of Luxe Maison, we do not under-declare the value of any item. All items must be fully declared on shipping documents.
We accept only bank wires. For further details, contact us at +65 6970 5575
Local & International Payment Method?
All purchases, reservations and orders are payable in Singapore Dollars.
We accept payment through cash, credit/debit cards (Visa, Master, Diners, American Express, Nets, and UnionPay), as well as bank transfer, PayNow and WeChat pay.
Where does Luxe Maison deliver?
As Singapore’s Hermès & Luxury Reseller, you can expect nothing but the best from us. We deliver worldwide, including those purchases made locally here in Singapore via our social media accounts or in our boutique in The Centrepoint. We only provide door-to-door courier service. We do not deliver to addresses that are located at a post office box or parcel lockers. Contact us for more inquiries.
How much is the delivery charge?
Shipping fees apply for international orders. Local bag purchases (excluding accessories) qualify for free shipping via DHL Domestic Express. For international delivery, contact us for more details.
Do I need to personally sign for my package?
An adult’s signature is mandatory at the recipient address for all delivery services. We recommend having your order delivered to an alternate address such as your workplace if you will not be home to sign for your package. We do not re-deliver for missed deliveries.
Are Luxe Maison’s Hermès and other luxury products authentic?
We are careful, meticulous and strict with our evaluation. As such, we only go to trustworthy sources. All items are thoroughly vetted and inspected to ensure authenticity and quality. We have a reputation to upkeep, and we put in the effort to ensure that integrity is present in every step of the process. We do not condone and have a zero-tolerance policy towards counterfeit products, because we are luxury consumers too.
How do I track the delivery of my order?
We will liaise with you directly on all of your orders made online, including your delivery tracking information.
When Will My Order Be Available In The Store?
All orders are usually ready for collection between 5 to 7 business days after payment is received. An email confirmation will be sent when the order is ready for pick up.
How Do I Collect My Online Order In Store ?
To collect your order, please provide your order details, proof of identification and ensure that the name is as stated in the order. This is a safeguard measure. Once the details have been verified, you will need to sign the collection slip.
Can A Third Party Collect My Order In A Store?
You may engage or instruct a third party to do the collection for you. Do indicate the individual’s details, including phone number when making your purchase. On collection day, they will have to show order details, their identification, your identification and contact information. Essentially, all the required documentation as per self-collection applies. Once verified, they will be required to sign a collection slip.
How Do I Clean My Hermes Scarf Or Tie?
All Hermès scarves and ties are recommended to be dry cleaned professionally. Do notify the dry cleaners to pay special care to the item’s hand-rolled edges. It is also important to note that printed silk scarves can be damaged by rain.
How Do I Care For My Hermes Bag Or Leather Goods?
Leather is a breathing material that ages over time where its colour, texture and condition will gradually soften, resulting in a patina. Leather products must be protected from humidity, and constant exposure to light or heat can result in damages. Your optimum care is required.
How Do I Care For My Silver Jewellery?
Silver oxidizes naturally and inevitably. We recommend you use a cleaning product made especially for cleaning silver. To avoid rapid oxidation of silver, we strongly suggest avoiding contact with perfume, household cleaning agents, pool and seawater. To store your silver jewellery, use the original box and remember to keep it away from sunlight.
How Can I Order A Limited Edition Item?
Please visit our boutique, and we will be able to assist you to help locate your desired limited edition pieces. You may also contact us via +65 6970 5575 / +65 8382 1288 or DM us online.
How Long Does It Takes To Locate A Limited Edition Item?
The amount of time needed is dependent on the item’s availability. We will ensure that we do our best to locate the item (if available) within a reasonable timeframe. Do not hesitate to ask any questions in regards.
CONTACT US
Have a question?
Give us a call or mail us by anytime, we endeavor to answer all inquiries within 24 hours on business days. We will be happy to answer your questions.
or call at
+65 6970 5575
